The insurance industry's GenAI adoption program

Insurance-specific GenAI adoption —
built for measurable impact.

GenAI Explorer is the cohort-based GenAI adoption program built for insurance teams. We move your people from awareness to confident, everyday use — with insurance-specific prompts, use cases and specialists, co-designed with you and scaled to your audience.

One core program. Three customizable formats.

★ 8.7/10 avg lesson rating
50,000+ TDI Academy members
9.2/10 would recommend
72% learned a lot or a significant amount

Book a 60-minute briefing & scoping call

A short briefing call is all we need to scope the right format — and turn this into a proposal. We aim to reply within one business day.

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What clients achieve
▸Up to 50 capable GenAI advocates
▸High-value use cases identified
▸Internal champions emerge
▸Improved Copilot / enterprise-AI adoption
▸Reusable prompt & use-case library
Why now

Insurance is past the GenAI tipping point.

Mastering generative AI is no longer optional — it is the new baseline for performance. The evidence on what happens when teams don't address it is unambiguous.

01
People with GenAI skills advance faster

Insurance professionals fluent in GenAI become more productive, more strategic and more valuable to their companies. Career progression has rarely been more skill-correlated.

02
Insurers leading on AI outpace peers

Insurers leading on AI have delivered 6.1× the total shareholder return of laggards over five years.¹ The peer gap is widening every quarter.

03
Generic AI training fails insurance teams

Off-the-shelf prompt courses don't translate into insurance value. Without the domain context, examples and use cases that matter to your function, learners revert. The need is for insurance-specific capability, built for insurance teams.

¹ McKinsey & Company, "The future of AI in the insurance industry", July 2025.

What makes it different

Built by insurance specialists, for insurance teams.

Four reasons GenAI Explorer delivers results generic AI training cannot — and why senior leadership teams across global insurers are running it as their primary GenAI capability play.

01
Insurance-specific

Built and delivered by insurance & GenAI specialists. Insurance prompts, insurance use cases, the industry's best examples throughout every lesson.

02
Business-focused

Aimed at real use and real use cases, not just awareness — practical GenAI for personal productivity and enterprise value, hands-on in your real tools: Copilot, ChatGPT, Claude.

03
Co-designed with you

Your functions, tools, policies and case studies shape every cohort. Your program, not ours.

04
Measured impact

Over 70 feedback data points per participant across capability, adoption and business value — reporting you can take to your board.

Generic AI training
  • Generic examples borrowed from tech and retail
  • Generic prompts your teams must translate themselves
  • Technology-focused — tools first, business value later
  • Generalist trainers covering broad industries
VS
GenAI Explorer
  • Insurance examples in every lesson — claims, underwriting, distribution
  • 100+ insurance prompts, ready to run in your own tools
  • Business-focused — personal productivity and enterprise value
  • Insurance specialists who have led the functions you're training
At a glance

One base program. Three formats.

All three are insurance-specific, hands-on and co-designed with you. Most sponsors run more than one in parallel.

Flagship · Format 1
10-week cohort

GenAI Explorer: Core

The flagship 10-week cohort — depth and breadth across the team, for all seniorities from senior execs and leaders to managers.

Format
Virtual cohort
Audience
Up to 50
Duration
10 weeks · ~15 hrs
Live events
3 events
  • 7 on-demand lessons across personal & enterprise use
  • Kick-off, mid-point Prompt Event, closing Use Case Event
  • Prompt Challenge + Use Case Challenge
  • 6 months access to GenAI Library & private community
Format 2 · 1-day intensive

GenAI Explorer: Masterclass

A high-impact, hands-on day for a focused group — concentrated, in-person uplift in a single day, for any seniority.

Format
In-person
Audience
Up to 20
Duration
1 day · 09:00–17:30
Facilitators
Min. 2 TDI
  • At your venue · co-branded materials
  • Hands-on prompting + use-case workshops
  • Function focus selectable
  • Optional post-workshop access pathway
Format 3 · 6-week function

GenAI Explorer: Practitioner

A 6-week function-focused program — scale + applied practice, for function teams through to managers.

Format
Fully virtual
Audience
Up to 50
Duration
6 weeks · 7–15 hrs
Live events
4 events
  • Function-pinned lessons + use cases
  • Kick-off + 2 working sessions + close
  • Same library + community access
  • Designed to scale across multiple teams
Comparison Core · flagship 10-week cohort Masterclass · 1-day in-person Practitioner · 6-week function
Format 10-week virtual cohort 1-day in-person, your venue Virtual, live workshop-led
Audience size Up to 50 participants Up to 20 participants Up to 50 participants
Time commitment ~15 hours over 10 weeks ~7 hours (one day) ~7–15 hours flex / 6 weeks
Live engagement ●●○ ●●● ●●●
Best for Depth & breadth in one cohort. Senior execs, leaders, managers — single-level or mixed cohorts Concentrated, in-person uplift in one day. Any seniority — small group format Function-wide rollouts. Practitioners through to managers

Scale: ●●● high · ●●○ moderate · ●○○ lower. Each format can be tailored for any seniority — audience mix shapes the live event design. All formats can be scaled to multiple cohorts.

Most clients run two or three formats in parallel within a single quarter — covering leadership, mid-management and function teams with shared momentum and a single sponsor-side dashboard.

Inside a cohort

A collective learning experience — exploring GenAI together, safely.

Seven lessons across personal and enterprise use, three live events, two cohort challenges, a growing GenAI library and a private community space. Designed to generate valuable business outcomes — not just theoretical literacy.

7
7 On-demand Lessons

Seven ~60-minute video lessons across Scene-setting, Boost Your Impact & Career, and Enterprise. 24/7, subtitled, supported by decks, quizzes and references.

3
3 Live Events

Kick-off, mid-point Prompt Event, closing Use Case Event — hands-on, interactive, polled, discussion-rich. Recorded for replay.

2
2 Cohort Challenges

The Prompt Challenge and the Use Case Challenge — every participant analyzes, enhances or creates and posts to the cohort community.

L
GenAI Library

45+ insurance case studies and 100+ insurance prompts categorized by 17 personae. Searchable, growing, copy-and-adapt.

C
Private community

A LinkedIn-like co-branded space exclusive to your participants. Active for the duration of the program and 6 months beyond.

D
Sponsor dashboard

Weekly progress dashboards and end-of-program reporting. Over 70 feedback data points per participant. Multi-dimensional measurement throughout.

Co-design playbook

Three levers we pull together to make every cohort feel like yours.

Prompt Event co-design — demo prompts during the event reflect your functional and/or strategic focus.

Use Case Event co-design — case studies analyzed reflect your priorities and the spaces you want to explore.

Scale customization — branding, comms, sponsor introductions, content adjustments where appropriate.

"Function focus, prompts, demos and challenges all framed around your lens."
The GenAI library

A unique, growing insurance asset — included with every cohort.

Two libraries searchable inside the program, growing month over month — 90% insurance, with selected adjacent-industry examples that have direct insurance relevance.

45+

Insurance case studies

Each one structured into ~4 slides plus references. Analysis based on public-domain information. Searchable by function, market, technology.

Insurance focus Searchable Growing monthly
100+

Insurance prompts

Categorized by 17 personae across Underwriting, Claims, Servicing, Distribution and beyond. Copy, adapt, run. Sees real use across participant cohorts.

17 personae Function-tagged Adaptable
Sample prompt · Claims
Motor claims triage assistant

You are a motor claims triage assistant for a UK insurer. Given the attached First Notification of Loss, summarise the incident in 3 bullet points, flag any indicators of potential fraud or coverage dispute, classify the claim as fast-track, standard or complex, and recommend the next best action for the handler. Cite the specific FNOL details behind each flag.

Illustrative sample — full library prompts include a one-line description, why it works, a sample run and one-click copy.

Sample case study · Operations & Risk
GenAI co-pilot for claims operations
A tier-1 insurer deploys a generative-AI assistant across its claims operations to draft customer correspondence, summarise long claim files and surface relevant policy clauses. What it is · how GenAI is used · key learnings · business results · references for deeper reading — the structure of every case study in the library.

Illustrative teaser — the live library covers 45+ named case studies across Strategy, Operations & Risk, Distribution and Customer.

Outcomes

Measured impact — personal and enterprise.

Multi-dimensional sponsor reporting throughout the program — what participants say, what they do, and what shifts in their day-to-day. Numbers below are program averages.

8.7/10
Average lesson rating
8.9/10
Average live event rating
72%
Learned a lot or a significant amount
9.2/10
Would recommend to peers (NPS)
9.1/10
Expected personal impact (participant-reported)
8.9/10
Expected organizational impact (participant-reported)

Each participant generates 70+ feedback data points — pre-program baseline, per-lesson, per-event, post-program. Sponsors get weekly dashboards and a full feedback report after every cohort.

I now have a formative idea on how AI can be used to improve how my business interacts better with customers and employees — process re-design and product review.

— Cohort participant

Loved this session — really good deep dive into Copilot use, not only for internal employee productivity but also for agents, call center etc, that will enhance customer experience.

— Cohort participant

The Use Case event was incredibly insightful and the shared use cases from the various teams truly sparked my creativity.

— Cohort participant

I was very excited to understand how important it is to develop detailed prompts to have better answers. And to always review prompt outputs to ensure maturity.

— Cohort participant

The diverse applications of GenAI presented during the event opened my eyes to the wide range of functionalities GenAI can offer my BU.

— Cohort participant

It was very helpful to see how the facilitators interact with the different GenAI tools, it gave me new ideas and best practices to enhance my prompts.

— Cohort participant
Trusted by leading insurers globally
Zurich Xceedance AF Group Prudential HSBC Life
Scale deployment · APAC
Three parallel Core cohorts in one phase
Global Tier 1 specialty insurer (APAC deployment) · Core Program ×3
3
Parallel cohorts
~150
Participants
+2
Optional clinics

Three parallel cohorts with staggered weekly kick-offs moved a broad cross-functional regional group — Ops, Distribution, Tech, Marketing, Corporate — from awareness to confident, practical GenAI use in a single phase. Two drop-in clinics shared across all cohorts.

"Running three Core Programs in parallel creates company-wide buzz, internal champions and momentum that couldn't have achieved with a single group"

Sustained · multi-geo
Four rolling Core cohorts and counting
Global tier-1 insurer · Core Program on rolling cadence — focus on Ops & IT teams
4
Cohorts completed
~200
Participants
Multi
Geo & function

A Core Program deployed on a rolling cadence across geographies, functions and changing audience profiles — without losing relevance or freshness. Each cohort gets a fresh mix of demos, prompts and case studies; library updates flow into every cohort automatically.

"Running cohort after cohort has turned GenAI capability into an always-on learning rhythm — not a one-off training spike."

The team behind the program

Meet the team.

TDI Academy is built and run by insurance specialists — for the industry, by the industry, since 2012. Your program is supported end-to-end by senior leadership.

Hugh Terry
Hugh Terry
Founder & CEO

Hugh has over 30 years experience in Operations, Actuarial, Product Development, Distribution & Business Development. For the last 20 years has worked in an entrepreneurial capacity in the insurance industry. Has lived in Singapore for more than 25 years.

hugh.terry@the-digital-insurer.com
Simon Phipps
Simon Phipps
Founder

Simon has over 30 years' experience in Life, GI & Asset Mgt across Distribution, Operations, Customer Experience, Change Mgt, e-Enablement and Strategy. Ex Aviva CEO & KPMG lead partner for Insurance Innovation in HK. Has lived in Hong Kong for over 15 years.

simon.phipps@the-digital-insurer.com
Malini Nagaria
Malini Nagaria
Head of TDI Academy

Malini has over 20 years insurance experience in Operations, Strategic Planning, Business Development and Marketing within start-ups, small business and corporate environments. Malini is passionate about how technology can be used to improve people's lives and grow businesses and is based in the UK.

malini.nagaria@the-digital-insurer.com
Frederik Bisbjerg
Frederik Bisbjerg
AI Learning Partner, TDI

Frederik is a digital transformation & AI expert with over 25 years of experience across the insurance industry in Europe, the Middle East, and Africa. He specialises in identifying high-impact AI use cases and deploying practical, business-driven solutions. With a technology-agnostic approach, he helps insurers bridge advanced AI tools and legacy systems — delivering measurable outcomes across operations and customer experience.

frederik.bisbjerg@the-digital-insurer.com
Yannick Even
Yannick Even
AI Learning Partner, TDI

Yannick has over 20 years of experience delivering data-driven transformation & AI initiatives for global organizations, with a focus on insurance for the last 14 years. Ex Swiss Re Data Science APAC Head & KPMG China Digital Finance Dpt Head. Thought leader in responsible use of data & AI for insurance, AI governance & people upskilling with 12k+ followers. Lived for 14 years in HK and now based in India.

yannick.even@the-digital-insurer.com

Selected on-demand lessons and case studies developed in collaboration with Microsoft. Independent insurance specialists contribute across specific lesson topics.

Part of The Digital Insurer ecosystem
Digital Leadership Curriculum · 56 lessons · Global community 50,000+ members · 20+ languages · Trusted since 2012 · Microsoft collaboration
Next steps

Let's design the right program for you.

A short briefing call is all we need to scope the right format — and turn this into a proposal.

1
60-minute scoping call

We walk through your audience, your function focus, your priorities, and your timing. Agree which of the three formats — or combinations — is the right fit.

2
Proposal within five working days

Tailored program design, dates, sponsor responsibilities and deliverables. Designed to be the conversation-starter with your sponsor and finance.

3
Co-design & launch

Once approved, 4 weeks from contract to kick-off. Joint planning sessions to embed your priorities, your case studies and your tooling into the program.

Ready to start?

Use the form above to book your 60-minute scoping call — or write to us directly. We reply within one business day.

Book a briefing & scoping call ↑ Or write to malini.nagaria@the-digital-insurer.com